Help and support

Most of it is answered below. If it is not, email privacy@tiktaktoe.co.uk and a human will reply. Please say which phone you are using and roughly when the problem happened.

What do I actually get, and when?

Two briefs a day for the location you set up. The morning brief arrives at 6am and covers today. The evening brief arrives at 6pm and plans tomorrow, while there is still time to do something about it.

Both are written from the hour-by-hour forecast for your postcode, around the times of day you told it matter. The morning brief is free. The evening brief is part of the subscription.

How do I change my postcode, my times, or how it reaches me?

Everything is on the Settings screen inside the app, under these headings:

• Locations changes your postcode, renames a place, or adds another one.
• Schedule turns each brief on or off and sets the time it arrives.
• Milestones holds the moments in your day the brief is written around, like the school run at 8:15.
• Delivery switches push notifications and email on or off.

Changes apply to the next brief, not the one already sent.

A brief did not arrive.

In order of how often it is the cause:

1. Check notifications are allowed for the app in your phone's settings. A denied permission is silent.
2. Check the email address in Settings → Delivery, and look in your spam folder once.
3. Open the app. The brief is always there even when the notification is not, so this tells you whether the brief or the delivery failed.

If the brief itself is missing, email us and say roughly when and where. That is enough to find it.

The widget is not updating.

The widget refreshes itself a few times a day; the operating system decides exactly when, and it refreshes less often when the battery is low or Low Power Mode is on. Opening the app forces a refresh.

If it is stuck showing nothing, remove the widget and add it again. That rebuilds it from scratch.

How do I cancel my subscription?

Subscriptions are billed by the store, so cancellation happens there and not in the app. Deleting the app does not cancel it.

• iPhone or iPad: Settings → your name → Subscriptions → Big Coat → Cancel Subscription.
• Android: Play Store → your profile picture → Payments and subscriptions → Subscriptions → Big Coat → Cancel.

You keep the paid features until the end of the period you have already paid for, then the account drops back to the free morning brief. Refunds are handled by the store, not by us.

How do I delete my account?

In the app: Settings → Your data → Delete my account, then confirm with Yes, delete everything. It is immediate and it cannot be undone. Your account, locations, milestones, trips and every brief go with it.

The full detail, including what is kept and for how long, is on the delete your account page. Note that deleting your account does not cancel a subscription. The store owns that, so cancel it first using the steps above.

Can I get my data out?

Yes, and without asking us. Settings → Your data → Export my data hands everything the service holds about you to your phone's share sheet as a readable file, so you can save it to Files, email it to yourself, or send it anywhere else.

Where does the weather come from?

Open-Meteo, for both the forecast and the air quality, licensed CC BY 4.0. The wording of the brief is written by a language model from those numbers; your exact coordinates are never sent to it.

Still stuck?

Email privacy@tiktaktoe.co.uk. We read everything. Data protection requests go to the same address and are answered within one month; the privacy policy explains your rights in full.

Big Coat? is made by Purple Ohm Ltd (company number 11643197), 1 Tennyson Close, Kenilworth, CV8 2TD, United Kingdom.